It is an immense pleasure to report another successful year for the Clyde Valley Group and also to have the opportunity to provide a digital overview of the past 12 months.

This has been another very successful year for us, the highlight of which had to be the achievement of our 5th placing on the Sunday Times Best 100 UK Companies to Work for List and achieving 2 Star Status in the Best Companies Accreditation, demonstrating Outstanding.

We have also very recently been awarded the Customer Service Excellence Accreditation which is validation of the excellent services we provide to both our internal and external customers.

We were also finalists in the Excellence in People Development Award in the Lanarkshire Business Excellence Awards.

At Clyde Valley Housing Association our main vision is to make a positive difference to the customers and communities we serve. All of our people do this in an organisational culture that has a family feel but operates to high professional standards and all of this recognition is testament to that.

We also took time to take stock of the organisation and our services to ensure that these were as efficient and effective as they could be, which resulted in an organisational review and restructure, bringing our services together.

We hope the report gives an indication of how we are seeking to improve both on the quality of our housing and the range of other services we provide to customers. As well as providing a financial overview of the Association itself, this report outlines Clyde Valley’s performance in relation to its core business activities, including the provision of affordable rented housing and associated repairs and technical services.

As you read on I hope you agree that we are continuing to deliver on our commitment to tenants and communities throughout Lanarkshire.

I would also like to take this opportunity to thank all of our tenants and owners for their participation and valuable contributions over the year. To our strategic partners at North Lanarkshire & South Lanarkshire Councils, and to the Scottish Government, not to mention a wide variety of other contractors, agencies and community groups with whom we have worked throughout the year - thank you for your continued support in helping us achieve our aims.

I cannot end this report without special thanks firstly to the Association’s Board of Management, for volunteering their time, support and enthusiasm over the year, and secondly to the staff at the Group, whose professionalism and dedication will ensure that the Group continues to deliver the highest quality services possible. Given the political and financial climate, the next few years will be particularly challenging for the social housing sector as a whole, however, with good committed people working with you, it makes meeting any challenges that more achievable.

In closing I urge you to read on and let us have your views, on what has been a challenging, exciting and busy year for Clyde Valley Housing Association.

Tom Barclay
Chief Executive