The Corporate Services Directorate has the really important job of helping everyone else in the Group to do their jobs. They also make sure everything is organised for all of the staff and that everything is up to date.

It is also up to the team to make sure that everyone who telephones or visits the office gets the help that they need as well as answers to their questions. It was a really busy year for the team following an internal review of services, and there were changes to the team as well as the types of work being delivered.

Over the year the Team were involved in lots of interesting things.

As mentioned earlier the Group achieved several significant business award and recognised accreditations:

• Achieved 5th Place in the Sunday Times Best 100 UK Companies to Work for List;
• Achieved 2 Star Status in the Best Companies Accreditation (Outstanding);
• Achieved Customer Service Excellence Accreditation;
• Achieved Bronze Healthy Working Lives Award;
• Finalist in the Excellence in People Development category in the Lanarkshire Business Excellence Awards;

Best Companies Accreditation is an elite ‘Michelin style’ star rating system for organisations that demonstrate high levels of employee engagement. Based on staff feedback, organisations receive a Best Companies index score that determines their star rating compared to a fixed standard. CVG were given a 2 star rating, designating it as "outstanding".

The Best Companies Index score is designed to measure employee engagement by analysing 70 questions across the following eight factors: Leadership, Well Being, My Manager, My Team, My Company, Personal Growth, Giving Something Back, Fair Deal.

At Clyde Valley Housing Association our main vision is to make a positive difference to the customers and communities we serve. All of our people do this in an organisational culture that has a family feel but operates to high professional standards and this recognition is testament to that.

Due to a number of political, financial and sectoral changes, the Clyde Valley Group felt that it needed to create an organisational structure that addressed current and future issues facing the organisation. The Association’s previous organisation structure has been relatively unchanged for several years.

It was recognised that the ongoing challenge for the Association was to realise efficiencies within the organisation’s operations while continuing to deliver quality and relevant services to our customers and the community.

Following this review of our functions, it was also necessary to revise our current Board and Committee Structure, as outlined below.

Our new management structure as is as follows:

We are a member of a peer benchmarking group called the G8. The following tables shows our performance against the G8 average performance.

		Clyde Valley Housing Association	Average
Housing Stock		2796	2,223
Number of Relets		116	110
Relets - % of stock		4.19%	5.09%
Average Relet Time in Days		20	20.2
% Total Void Loss		0.28%	0.67%
% of Current Non-Technical Arrears		2.03%	3.1%
Average Current Tenant Arrears per Unit		£78.41	£119.27
% of Former Tenant Arrears		0.73%	1.51%
Eviction actions that resulted in actual eviction		9	1.9
Emergency Repairs % Completed within Target		100%	96.7%
No. of Emergency Repairs		1399	1,131
Urgent Repairs % Completed within Target		98.6%	95.8%
No. of Urgent Repairs		969	1,054
Routine Repairs % Completed with Target		98%	95.6%
No. of Routine Repairs		2746	2,903

This year Clyde Valley developed its Corporate Social Responsibility Strategy and has a number of actions and initiatives in order to give something back to our communities and also raised funds for our chosen Charity.

Chosen Charity

Last year’s chosen charity was the North Motherwell New Opportunities Project, which benefitted from our donation of £2310.00.

Founded over five years ago, the project is based in North Motherwell Parish Church, and is a joint venture between the Church, neighbouring St Bernadette’s Church and the local community. The aim of the Project is to provide opportunities for disadvantaged families to develop healthier lifestyles and to involve them in promoting wellbeing and health giving activities within their own families and to the local community. Its Healthy Living Initiative’s activities include teaching parents about preparing and cooking healthy meals, health and fitness and first aid.

Its members and volunteers generate infectious enthusiasm that radiates throughout the community. They run a Parent and Toddlers group, a play scheme during school holidays and provide family holidays in the summer.

Clyde Valley Cup

In August 2010, the Clyde Valley Group hosted its Charity Golf Tournament, “The Clyde Valley Cup”, at Easter Moffat Golf Club in Airdrie.

Congratulations go to the winners of last year’s tournament, City Technical Services, with Tom Barclay of Clyde Valley picking up the Nearest to the Pin prize, and Paul Morton, Tollcross Housing Association, winning the Prize for the Longest Drive.

Donations

• Lead Scotland – a voluntary organisation set up to widen access to learning for disabled people and carers across Scotland
• VAMW Care (Voluntary Association for Mental Welfare) – a registered charity providing care and support to people with learning disabilities in Motherwell and Wishaw
• Harthill, Eastfield and Greenrigg Children’s Gala Day – organisers used CVG’s donation to purchase 2 children’s bicycles to raffle at the Gala Day
• Braidhurst High School, Motherwell – donation to annual school show

Every year we look at the backgrounds and types or people that work with us, live with us or ask to go on our housing waiting list. This table shows you all of this information.

		Results for 2008/09	Results for 2009/10	Results for 2010/11	Difference from 09/10 to 10/11
Tenants
Asian		10	11	15	-4
White		2631	2676	2785	+109
Black		14	12	12	/
Disabled		161	175	/	/
Board Members
White		14	14	13	-1
Disabled		1	1	0	-1
Male		10 (71%)	10	10	/
Female		4 (29%)	4	3	-1
Staff
White		57	58	59	+1
Irish		1	1	1	/
Disabled		0	0	0	/
Male		21 (36%)	17 (28%)	19	+2
Female		37 (64%)	43 (72%)	41	-2