The Technical Services Department main aim is to make sure that all of the Associations houses are kept in a good condition and also to make sure that any repairs are carried out quickly and professionally.

During 2008/09, the Team carried out 6942 repairs, and the following table details performance over the past 3 years in relation to number of repairs, and performance against targets.

As can be seen from the table, we are pleased to report that our Emergency and Urgent Repairs response has improved from however, our Routine Repairs response has decreased to 95.27%. The Technical Services Team are currently looking at service improvements to progress in this area, including the introduction of a Repairs By Appointment scheme. In total the Group spent £1,177,458 on reactive repairs during 2008/09.

In March 2008, the Technical Services Department agreed a programme of repairs to ensure that our houses were in great condition outside. This is called our cyclical programme.

In addition, we also had a major repairs programme. In order to make sure that our houses are kept in the best possible condition, each year the Technical Services Team agree a Major Repairs Programme of works. During 2008/09 over £2.5 million was spent carrying out the following works to our homes:

Also to make sure that the houses were safe and complied with Legislation, the Team arranged annual Gas Safety Checks on all of our relevant properties, and we are glad to report that 99% of these were carried out.

The Technical Services Team also carried out Medical Adaptations for some of our tenants, with particular needs. £97,000 was spent on giving people new easier to use taps, wet floor showers, and handrails to help them get up and downstairs more easily and safely. In total 89 medical adaptations were carried out.

The Clyde Valley Group is also in the process of undertaking a major review of its Asset Management Strategy in partnership with Savills, which aims to rigorously review our properties condition and our planned investment over the next 30 years in order to improve targeting of expenditure to areas of need at the appropriate time.

The Group is committed to prudent property investment and will continue to efficiently maintain its houses to a good standard. CVG will continue to explore innovative asset management and procurement opportunities in order to maximise value for money.